What we do
Rightio is a nationwide home maintenance provider, qualified in all aspects of plumbing, heating, boiler, electric, lock and drainage work. We believe in looking after our customers' homes, delivering the very best possible service and putting peace of mind at the heart of everything we do.
From humble beginnings as a two-man team, Rightio has grown rapidly to become one of the busiest and most respected home repair companies in the UK. With a nationwide network of highly skilled engineers, and first-class support staff at the Head Office, Rightio is the number one choice for customers who need their home maintenance done right first time.
Our cultures and values
In an industry where other tradesmen cut corners, Rightio are committed to doing things right by our customers, and using only the very best engineers and staff, with the right qualifications and a positive attitude you can always rely on.
The rewarding feeling gained from providing the peace of mind that Rightio offers customers, and the gratitude we receive from them in return, is why our employees are truly proud to be part of this well-oiled machine. Every day, everyone pulls together to deliver the superb service that we're known for, empathising with our customers and dedicating themselves to their complete satisfaction.
Despite how much we've grown, there's still a strong atmosphere of family and teamwork which really makes Rightio a wonderful place to work. You only need to browse through some of the thousands of positive online reviews, letters and telephone calls received from our thankful customers, to know that the service we provide is valued and appreciated, and we're proud to say that this is down to the hard work of our indispensable engineers and staff!
Reassuring - We deliver peace of mind.
Unexpected breakdowns inevitably cause stress, and being the first point of contact; we understand just how important it is to receive compassion and reassurance. This is why we know the value of speaking to a 'real person'.
We resolve customer issues through a dedicated and bespoke approach, human to human.
What drives us
Our drive comes from Rightio's mission: to change the face of the UK home emergency industry by providing an unparalleled service delivered with urgency, reliability, and compassion. From plumbing and heating to electrics and locks, we've helped over 100,000 homes get back on track since 2010 and continue to provide a great service to anyone suffering from a home emergency.
Find your calling
Whether you're a recent graduate looking to gain their first experience in an office-based environment, or a qualified engineer who wants a steady flow of customers, and a job for life - we are the right place for you.
We cannot achieve our business aspirations without the help of motivated, responsible and dedicated individuals. At Rightio we are looking for that spark of imagination, which makes you an excellent problem-solver, the signature smile, indicating a positive attitude, and the innate curiosity, which helps you find the answers to our customer's queries. If this sounds like you then we're certain - there is a bright and rewarding future for you at Rigthio.
Training and skills you could learn
Rightio doesn't just employ people to work, we equip people with a variety of transferable skills, which can be used in the various paths of life. Working at Rightio allows for career progression, and our leaders are always available to discuss your ambitions and map the way to achieving them.
Meet the Rightio family
Rightio's headquarters are located in Birmingham, in the heart of the UK. From here our Acquisitions, Quotes, Logistics, Customer Services and Care Club teams reach out to hundreds of households across the country, and connect them with reliable, local engineers, ready to help.
Our Trigate offices are also home to the Accounts, IT and Marketing teams, and the director board, so if you're working here you'll really have the chance to meet everyone.
We're proud to say we've got a nationwide network of directly employed and partner engineers, located around the UK, allowing us to attend breakdowns even in the farthest parts of the country.
Rightio and Street League
Helping young people into securing employment, and learning vital skills for their professional development is one of Rightio's main goals as a proud UK employer. In this task we are aided by Street League - a youth sports charity, which supports unemployed 16-24-year-olds to move into employment using the power of sport.
Street League use football and other sports to engage with young people, as well as teach them the key life and work skills they need to move into sustainable employment. Their award-winning programmes operate in 14 cities and 38 local communities in England and Scotland.
Rightio are proud to aid this program in Birmingham, and offer job opportunities to young people who are the future of our community. Each year we employ a number of people from Street League, and watch them grow into confident, professional, and highly-qualified individuals, prepared to face the world and make the most of their career.
Glassdoor Reviews
Great leadership team and staff - improving every day!
Sales Manager
Current Employee
I have been working at Rightio full-time for less than 1 year
Pros:
The new Rightio is definitely going places and there is a great buzz in the team. It's a people business and encourages creativity and growth - disrupting the emergency callout market and making big steps to be a very successful business. Teamwork is at it's very best !
Cons:
No cons to mention at this time.
Great place to work
Human Resources Administrator
Current Employee
I have been working at Rightio full-time for more than 3 years.
Pros:
- Free Breakfast Bar
- One big family
- Great Incentives
- Buzz around the office on a daily basis
- Free on site parking
Cons:
6 flights of stairs lol although thank god there is 3 lifts
Great Place to Work
Anonymous
Current Employee
I have been working at Rightio full-time for more than a year.
Pros:
Family environment, great work colleagues and a company that actually cares! No one is perfect but Rightio really do try and do the best for its employees and customers!
Great incentives, great bonus structure and recognition when deserved! The employee of the month award for head office and engineers is great as people get the recognition they deserve!
Cons:
Hours can be all over the place but that is the nature of working within a call centre.